Conscious Leadership for Frontline Managers Course
“If you want to improve the organization, you have to improve yourself and the organization gets pulled up with you.” – Indra Nooyi, Pepsi CEO
The proof of conscious culture lies with frontline employees and managers – where the rubber meets the road for exceptional customer service and high-integrity behavior. This self-paced, self-study online program for new and frontline managers is an invaluable tool to improve their communication effectiveness, relationship management, and emotional intelligence – essential skills of a conscious leader.
The Problem:
New managers often struggle with issues stemming from inexperience and limited self-understanding, such as…
- Overcommitting
- Stressed out and feeling overwhelmed
- Blaming
- Frustrated and disappointed
- Distrust
- Overly sensitive to criticism and feedback
Outcomes:
This course is designed to…
- Build a more trustworthy and effective leader
- Increase self-accountability and reduce self-criticism
- Introduce techniques to minimize stress
- Foster a team culture of respect and cooperation
- Deepen compassion for self, team members, and customers
- Set the cornerstone of conscious leadership skills
Structure:
12 video lessons, each taking about 1 hour, including outside reading and exercises. Other program elements:
- Pre-formatted note sheets (to improve retention)
- Homework assignments
- Journaling guidelines
- Supplemental handouts
- Supervisor’s Guide, to enhance participant learning and support incorporating the concepts
- Weekly prompts to encourage timely progress through the course.
Here are a few comments from frontline managers who have participated in Malcolm’s programs….
-
“As a result of Malcolm’s program, my patience and compassion for others has increased. I've been known to drop the hammer from time to time, so this was mostly appreciated by my team. I hear with compassion, with the intent to actually listen and more often respond by conceiving a clearer path and message for the team to follow.”
– Recent program graduate, Market Manager -
“Hands down, best thing I've ever had the privilege to be a part of.”
– Recent program graduate, Market Manager -
“My perspective on accountability of myself and my team has greatly changed. I give clearer direction and am more likely to seek better understanding before giving instructions."
– Recent program graduate, Market Manager
"Leadership is the art of getting someone else to do something you want done because he (or she) wants to do it." - Dwight D. Eisenhower
Frequently Asked Questions
How much time is allowed to complete the course?
The program is designed to be completed in 60 days, by completing 1 or 2 lessons per week. Each lesson takes approximately 1 hour, including video, reading, and homework.
How do I get started with the Self-Study Online Course?
To get started, view the purchase options at the bottom of this page and click the get started button based on the number of participants you'd like to register for the course. You will be directed to our checkout page where you can complete the course purchase and begin your online learning experience.
May the course or certain lessons be repeated?
Yes. You are encouraged to watch the lesson videos more than once, to extract as much information as possible.
How to get answers to questions about course content?
If you have questions about our Self-Study Online Course content, feel free to contact us.
