Introduction to Conscious Leadership, for Frontline Managers
“If you want to improve the organization, you have to improve yourself and the organization gets pulled up with you.” – Indra Nooyi, Pepsi CEO
Your leadership team has seen the light. They recognize companies consistently build value over the long-term through a resilient, cohesive culture – one that embodies respect, trust, and efficiency.
The challenge: How to cultivate the necessary mindset and behavior at the frontlines of customer service and operations to foster that kind of culture?
Introduction to Conscious Leadership is an online, self-study course designed to open the minds of your frontline workforce to work together toward a shared vision.
Through this program, managers can become more compassionate and accountable by increasing self-understanding, raising emotional intelligence, and fostering performance excellence.
The Problem:
New managers often struggle with issues stemming from inexperience and limited self-understanding, such as…
- Overcommitting
- Stressed out and feeling overwhelmed
- Mishandling tough conversations
- Reluctance to delegate
- Taking feedback personally
- Frustration and blame
- Finding it hard to build trust
Outcomes:
This course is designed to…
- Build a more trustworthy and effective leader
- Increase self-accountability and reduce self-criticism
- Introduce techniques to minimize stress
- Foster a team culture of respect and cooperation
- Deepen compassion for self, team members, and customers
- Set the cornerstone of conscious leadership skills
Structure:
12 lesson modules, each taking about 1 hour, including a short video and outside reading and exercises. Designed to be completed in about 60 days. Program elements:
- Pre-formatted note sheets – for better retention and file organization
- Homework assignments – to practice new skills and approaches
- Journaling prompts – for confidential self-reflection
- Supplemental handouts – additional details and illustrations
- Supervisor’s Guide – discussion and accountability guide for direct supervisor
- Weekly prompts – to encourage timely progress
Here are a few comments from frontline managers who have participated in Malcolm’s programs….
-
“As a result of Malcolm’s program, my patience and compassion for others has increased. I've been known to drop the hammer from time to time, so this was mostly appreciated by my team. I hear with compassion, with the intent to actually listen and more often respond by conceiving a clearer path and message for the team to follow.”
– Recent program graduate, Market Manager -
“Hands down, best thing I've ever had the privilege to be a part of.”
– Recent program graduate, Market Manager -
“My perspective on accountability of myself and my team has greatly changed. I give clearer direction and am more likely to seek better understanding before giving instructions."
– Recent program graduate, Market Manager
"Leadership is the art of getting someone else to do something you want done because he (or she) wants to do it." - Dwight D. Eisenhower
Frequently Asked Questions
How much time is allowed to complete the course?
The program is designed to be completed in 60 days, by completing 1 or 2 lessons per week. Each lesson takes approximately 1 hour, including video, reading, and homework.
How do I get started with the Self-Study Online Course?
To get started, view the purchase options at the bottom of this page and click the get started button based on the number of participants you'd like to register for the course. You will be directed to our checkout page where you can complete the course purchase and begin your online learning experience.
May the course or certain lessons be repeated?
Yes. You are encouraged to watch the lesson videos more than once, to extract as much information as possible.
How to get answers to questions about course content?
If you have questions about our Self-Study Online Course content, feel free to contact us.
